Questions teams ask before moving to SyncCatalog.

Can you migrate our existing catalog?

Yes. SyncCatalog implementation can include review and migration of existing structured catalog information such as spreadsheets, CSV exports and supported database exports.

Do we need to clean everything before migration?

No. Part of implementation is identifying structural problems, inconsistent fields, duplicates and incomplete information before those issues are carried into the new environment.

How long does implementation take?

Implementation time depends on catalog size, data quality, number of source systems, file volume, workflow complexity and customer availability. The scope is reviewed before production migration begins rather than assigning one timeline to every organization.

Can our catalog remain private?

Yes. Public-facing catalog features are separate from the internal working environment. Organizations control what they choose to make publicly available.

Can public submissions be disabled?

Yes. Public-facing workflows are configurable and do not need to be used by every organization.

Do our clients need SyncCatalog accounts?

Not for every public or externally shared workflow. Some customer- facing and public-facing functions can be accessed without making every outside contact part of the internal team.

Who owns our music, metadata and business data?

Customer music, metadata, rights information and business records remain customer content. SyncCatalog provides the platform used to organize and manage that information.

Can we export our data later?

Confirm export and transition requirements before purchase, including the records and media you need, available formats, assistance, timing and any charges. These requirements should be addressed in the agreed scope or commercial terms; do not assume every record or file has the same export process.

Is AI required to use SyncCatalog?

No. AI-assisted features are part of the broader platform capability, but the core catalog, rights, CRM, pitching, licensing and operational workflows do not depend on a customer using AI for every task.

Does AI replace our metadata or licensing decisions?

No. AI-assisted functions are intended to support workflow and analysis. Organizations remain responsible for the information, rights decisions and business actions they approve.

Can we use our own branding?

SyncCatalog includes organization branding and public-facing presentation options. Available branding and site capabilities depend on the features enabled for the organization.

Can our public catalog look like our company instead of SyncCatalog?

SyncCatalog Sites is designed to give organizations branded, customer-facing catalog experiences while using the same underlying catalog and workflow system.

Is SyncCatalog Desktop included?

Yes. SyncCatalog Desktop is included with Business, Professional and Enterprise plans and provided when you purchase. It supports CSV catalog import with field mapping, local audio preparation, and synchronization of tracks, metadata and available versions. Desktop access is unavailable to demo accounts.

Do we have to replace every existing tool immediately?

No. Implementation can be phased. Existing systems can remain available while data and workflows are validated before the old process is retired.

What happens during the 7-day evaluation?

After a discovery conversation, approved organizations can review the working hosted platform for seven days. Use the evaluation to check the catalog, rights, pitching and team workflows relevant to your business. Agree on what you need to assess before starting; Desktop is provided after purchase rather than through demo accounts.

Is the evaluation the same as full implementation?

No. Evaluation is for product fit and workflow review. Production migration, organization setup and full implementation are separate steps once the customer decides to proceed.

What support is available?

SyncCatalog provides a public Support Center and platform support workflows. Review the Availability & Support Policy for standard hours, incident priorities and initial response targets. Response targets are not guaranteed resolution times. Confirm any additional support requirements before purchase.

What are your business hours?

Standard business hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.

How is security handled?

SyncCatalog uses HTTPS, tenant-scoped data access, role-based authorization, security-focused automated testing, backup monitoring and browser security controls.

More detail is available on the Security & Trust page.

Can our IT, security or procurement team review SyncCatalog?

Yes. Organizations with technical, contractual, deployment, security or procurement requirements should raise them during evaluation so those requirements can be reviewed directly.

Is there a contract?

Commercial terms depend on the product and customer arrangement. Before signing, review the subscription term, billing schedule, renewal, cancellation, any refund provisions, implementation scope and data transition arrangements. The purchasing documents should make the commitments for your organization explicit.

What costs should we confirm before purchasing?

Review the plan subscription and one-time implementation fee on the Pricing page. Confirm the included scope and any additional storage, integrations, custom work, optional add-ons, third-party charges and taxes. Production migration and full implementation are separate from the qualified evaluation.